A wedding planner has apologised after an email was mistakenly sent to a bride calling her parents socially retarded.
The staff member from Bunny Hill Weddings in East Yorkshire, was supposed to send the scathing email to the caterer – and to add insult to injury she said it was perhaps its cos theyre from Hull.
Owner Sharon Wood said the rant against bride-to-be Bekkie Barker and her family was written on her account by a temporary employee, who has now been sacked.
Bekkie, 23, had recently cancelled a booking for the venue after falling out with the owners in a dispute over the catering and offered a refund which she accepted.
Bekkie then received a message from Bunny Hill Weddings from the account of business owner Sharon Wood, sent from her iPhone.
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The email read: The phone call was terrible, she said you didnt have time for them and that Paul was a liar.
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Her parents are the couple at the end of my video the other day…laughing and drinking their fourth round of free drinks!
It destroys your faith in human nature! I think there must be a message hidden in my website that says only the socially retarded may visit! Or perhaps its cos theyre from Hull.
Bekkie, from Barton-upon-Humber, North Lincolnshire, said: After choosing a venue we loved for our wedding, we decided we wanted to put a deposit down to secure the date.
The venue was beautiful, and the owners prided themselves on customer service. They offered to reduce the deposit and give us a six-month period to cancel, which we were very happy with and proceeded to book.
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My mum visited on the open day and was greeted with a drink on arrival, which my stepdad didnt have due to him driving.
They met with the caterer who gave them an overview and booklet of the work he does.
My future In-Laws visited and paid the deposit to be told we would receive a booking confirmation later that day.
Over the next few days, she raised a number of queries about the booking and was asked to call the venue to discuss her concerns.
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She continued: During the phone call I kept reiterating that we loved the venue and just needed to ask a couple of queries.
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She became more and more irate throughout our conversation accusing me of being negative throughout the entire process.
I remained calm and apologised if I had seemed that way as that was not my intent. She told me she would refund my deposit as she didnt feel like we could work together, which I accepted.
Following on from the phone call I received an email which I thought would be asking for confirmation of card details, but no.
The email had been meant for the caterer but was actually sent to myself. To date, I have not received an apology.
Sharon Wood said; Ive sacked the temporary member of staff who sent the email from my account, and I have apologised to the woman about the message that was sent to her.
I would be upset if that email was sent to me – it is very offensive and completely wrong.
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We really like the people around here, so what was written in the email was awful. Im in absolute pieces at the moment and just feel sick with it all.
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Its a real mess and has done so much damage to the business, which is brand new and hasnt even got its feet off the ground.
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As well as the messages and threats, Im getting bad Google and Facebook reviews left about the business due to the email, written by people who havent even been to the venue, which just seems so unfair.
I feel really sorry for the couples that have already booked with us for weddings from May next year, as I dont want them thinking we are an awful place that doesnt like people from Hull.
Ms Wood added that she has since received death threats from people after the email was shared on social media.
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She added: Im really quite frightened at the moment about the backlash and all I can do is apologise.
As a gesture of goodwill we can offer a 15% discount on venue hire for anyone with a HU postcode.
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