The family of the couple who died at an Egyptian hotel have been told they will hopefully have some answers in 10 days time.
Food, water and air conditioning at the Steigenberger Aqua Magic Hotel in Hurghada are all being probed as authorities try to establish the cause of death.
It has now emerged that around 200 people have lodged complaints against the hotel with tour operator Thomas Cook.
John and Susan Cooper, from Burnley, Lancashire, died within hours of each other while staying at the five-star resort with their daughter, Kelly Ormerod.
John, 69, died in front of his horrified daughter Kelly before 64-year-old Susan was rushed to hospital where she later passed away.
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Authorities in Egypt have claimed the couple died of natural causes but Kelly says she thinks there is something suspicious behind their deaths.
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She was earlier pictured returning to the UK, landing at Manchester Airport in the early hours of Sunday, with her three children and staff from Thomas Cook.
Peter Fankhauser, Chief executive of Thomas Cook, has now said her family could be waiting for 10 days before they find out any information.
He told Sky News: We have no real evidence what caused the deaths, but what I can promise is at Thomas Cook we are doing everything to support the family and to support the Egyptian authorities to get to the bottom of it and to get to the cause.
There is no evidence that it is a carbon monoxide poisoning. We have no evidence but I dont want to rule out anything before I really know the cause.
Twenty-four hours after the couple died, we had our specialists in the hotel.
They took probes of the food, of the hygienic systems, of water, as well as the air conditioning systems, and all those probes are now in Egypt.
They are now examining and testing the probes and we support them in doing that, but that takes about 10 days.
The daughter said her parents were fit and healthy before their holiday and in perfect health just hours before being taken ill.
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A technical teams inspection of the Coopers room showed there were no toxic or harmful gas emissions or leaks, according to a statement by prosecutor Nabil Sadeq on Saturday.
It also said his office was waiting for a forensic analysis of samples taken from the bodies.
Mr Fankhauser said Thomas Cook decided to move 300 guests out of the hotel 24 hours later as a precaution after becoming aware of an increased number of illnesses.
He confirmed that 13 customers had food poisoning but were not in a serious condition.
The Sun claims 200 people have now lodged complaints against the Aqua Magic hotel.
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