A furious family has hit out at their Pontins holiday apartment and said that it resembled a crack den.
Haydn Brown described the apartment his family were given at Pontins Prestatyn Sands resort in Wales earlier this month as a hovel and said it was worse than a detention centre.
He said that when they first walked in, they discovering it littered with dirty nappies, fly-ridden takeaway food and empty beer bottles.
The 38-year-old said they were then moved to another apartment which was just as filthy and claims he even had to clean up dried poo off the floor while the bathroom was strewn with what looked like used toilet paper.
Former firefighter Haydn booked the £100 last-minute stay at the resort with carer partner Kylie Cox, 29, and three children Eve, 12, Noah, 6, and one-year-old Amelia, so they could visit a sick relative living nearby.
The family had requested a ground floor room as they had young children, but when they arrived they said they had not been given one and there was a smell of weed blowing through the arcade.
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They even said there was a lady in tears saying she did not feel safe in the resort.
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Haydn, from Manchester, said: The first room we went into was filthy, it was like a crack house. There were empty beer bottles, dirty nappies on the floor, takeaway containers and old cigarette packets on the sofa.
I poked the takeaway packets and a load of flies came out, the smell was awful. It was really upsetting, we didnt need the stress what with visiting our poorly relative.
It hadnt been professionally cleaned. We didnt even look in the other rooms, I just went straight to the manager and asked to be moved.
After complaining, the family were given a different ground floor apartment but Haydn said from then on it was a comedy of errors.
Haydn said: We got to that room and there was ketchup on the kitchen floor and I could actually write my name in the dirt that was on the cooker.
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I went back to speak to the manager and told them the room was a mess and asked if they could send someone to clean it.
They sent a man with a dustpan and brush and a mop and bucket but no cleaning products. I asked him where his cleaning products were and he said he was going to clean it with water.
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I couldnt believe it, I thought it was disgraceful.
We went to the restaurant and when we got back hed made a half-hearted attempt with the dust pan and brush. They didnt clean any of the kitchen, the grill pan and kettle were rusty.
They told us theyd cleaned it but they didnt. They cleaned the front windows and the sofa and picked up the loo roll but that was it, it was filthy.
Ive spent 20 years as a firefighter and Ive come out of houses that have been on fire that have been in a better condition.
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Haydn said he was forced to buy his own cleaning equipment and spend four hours tackling the vile mess himself.
Haydn said: There was even a piece of old poo on the floor of the bathroom, I think it had been there a long time. I tried to scrub it up with baby wipes but it didnt work.
The bedrooms were horrible. I pulled one of the beds out and you could see it had not been cleaned for a long time, there was so much dust.
I even bought my own bleach and actually spent the first four hours cleaning the apartment myself. It was an absolute dump, it looked like how I expect a detention centre would.
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Haydn complained numerous times but said he was only given a solutions form and told he would have to send it in the post to request a refund.
Hayden said: If they would have refunded me maybe we could have found another hotel room but we had no choice but to stay there for two nights.
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There were so many people in the reception area crying and getting upset. I know its not a posh place but you expect it to be clean.
One woman was saying that there was somebody else in her room, another said she couldnt stay there because she felt unsafe.
She said she had a horrible time and was going to book into another hotel.
None of the televisions worked. There were signs in reception saying they know there are issues with the signal and theyre in the process of fixing it but you could tell those signs had been there a long time. The whole place was deteriorating.
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They charge extra for electric, WiFi and bed sheets. Some people werent aware that they had to pay £8 for bedding which can add up to a lot of money if there are a few of you.
Haydn said he felt sorry for the lovely staff who had to deal with many complaints that were lodged during his familys stay.
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Metro.co.uk have contacted Pontins for comment.
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