Home Food Woman becomes local legend after working at KFC for 41 years

Woman becomes local legend after working at KFC for 41 years

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(Picture: Len Copland / SWNS)

A woman has worked at KFC for 41 years and has served up more than five million drumsticks – and she has no plans to retire.

Dedicated Pauline Richards, 68, started at the branch in Taunton in Somerset in 1978.

She has worked nearly every possible role at the fast food branch including a cleaner, cashier, supervisor, manager and team leader.

Because she always serves with a smile and has a bit of banter with customers at the East Street branch, she has become a cult hero in the town.

The team member revealed children, regular diners and residents would call her Miss KFC.

She said: When I go out for a break, children would shout over to me, “Hello Miss KFC” and call me “Mum” and “Nan”.

Even on a Friday and Saturday night here, you get customers and some young boys start singing my name out and they are pleased to see me.

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When Im not in, they (the customers) are asking where I am. If Ive been out, I get people asking why Im not working tonight.

Pauline began working for KFC in the 70s to support her friend at the former branch on East Reach.

Long serving KFC employee Pauline has worked in Taunton's KFC for an incredible 41 years. See SWNS story SWBRkfc; A woman has worked at KFC for 41 YEARS serving up over five MILLION drumsticks - and has no plans to retire. Dedicated Pauline Richards, 68, started at the branch in Taunton in Somerset in 1978. She has worked nearly every possible role at the fast food branch including a cleaner, cashier, supervisor, manager and team leader. Because she "always serves with a smile" and has a "bit of banter" with customers at the East Street branch has become a cult hero in the town. The team member revealed children, regular diners, residents and even cricketers would call her "Miss KFC". She said: "When I go out for a break, children would shout over to me 'Hello Miss KFC' and call me 'Mum' and 'Nan'.
(Picture: Len Copland / SWNS)

I started with a friend of mine called Roz who worked at East Reach in the old KFC, she said.

She was a bit nervous of going into the old building because it was creepy.

She asked the general manager, Mr Walker, if it was OK for me to come into the store and work with her. He agreed.

I worked for a few months with Roz and when she decided to work on the front serving customers with her sister, Rose, I did the cleaning temporarily.

After initially becoming a cleaner, Pauline became a cashier at the front and took hungry customers orders before helping to cook the food.

She recalled how cooking methods were different nearly 40 years ago, remarking: We cooked the hot wings in the pots in those days and breaded them all up and put the BBQ sauce on.

More: KFC

During her employment, she worked her way up to becoming a manager for two-and-half years.

When the East Reach branch closed, she moved to the current KFC on East Street and decided to take it a little easier and become a team member.

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Pauline explained how a typical shift sees her serve customers, prepare orders, look after the diners and clean the restaurant.

She said she always aims to help them out to the best I can.

She said: A lot of people say, “dont ever leave”.

They say you know what youre talking about, you help me out, and youre always friendly.

Pauline Richards with general manager, Alice Yarde. See SWNS story SWBRkfc; A woman has worked at KFC for 41 YEARS serving up over five MILLION drumsticks - and has no plans to retire. Dedicated Pauline Richards, 68, started at the branch in Taunton in Somerset in 1978. She has worked nearly every possible role at the fast food branch including a cleaner, cashier, supervisor, manager and team leader. Because she "always serves with a smile" and has a "bit of banter" with customers at the East Street branch has become a cult hero in the town. The team member revealed children, regular diners, residents and even cricketers would call her "Miss KFC". She said: "When I go out for a break, children would shout over to me 'Hello Miss KFC' and call me 'Mum' and 'Nan'.
(Picture: Len Copland / SWNS)

I always make sure I get peoples orders right. I Read More – Source